Our technicians carry specialized diagnostic tools and replacement components for commercial and industrial printing hardware.
Inkjet Printers
LaserJet Printers
POS Printers
Dot Matrix Printers
Color and photo inkjet printers serviced for head clogs, paper feeding failures, alignment errors, and ink delivery system faults.
High-volume monochrome and color laser printers repaired for fuser unit errors, drum replacement, paper jams, and toner system faults.
Thermal and receipt POS printers serviced for retail and hospitality units, resolving cutter jams, connectivity, and power issues.
Legacy and continuous-feed impact dot matrix printers maintained with tractor feed adjustments, printhead repairs, and ribbon mechanisms.
Callout Rates & Diagnostic Fees
We maintain clear, predictable pricing for every onsite callout. Diagnostic fees are paid prior to work, followed by fair, competitive rates for final repairs.
R450.00
per hour callout rate
R5.50
per km travel fee
R220.00
Onsite diagnostic
Reasonable
parts & repair cost
Standard hourly labor rate for technician time spent conducting onsite repairs.
Distance calculated directly from our technical center to your location.
Non-refundable troubleshooting fee payable prior to starting hardware diagnostics.
Fair, itemized quotes provided once troubleshooting reveals necessary component repairs.
Our Onsite Service Process
Request a Callout
Upfront Diagnostic
Repair & Testing
Submit your printer model and symptoms online or via phone. We schedule an onsite technician visit to your facility.
Upon arrival, the R220.00 troubleshooting fee is settled. Our technician isolates electrical, mechanical, or firmware faults.
We quote the repair work transparently. Once approved, repairs are executed at R450.00/hr plus travel, and hardware is fully tested.
Provide details about your printer type, location, and issue. Our dispatch coordinator will confirm travel costs and technician arrival time.