POLAI DIGITAL HUB

APPOINTMENT POLICIES, BOOKING TERMS & CLIENT PREPARATION GUIDE

Digital Growth, Delivered.

1. APPOINTMENT PURPOSE

Appointments allow Polai Digital Hub to understand your needs, assess requirements, offer tailored guidance, diagnose issues, discuss solutions, and determine next steps.

2. SERVICES COVERED

This policy applies to the following services:

• Website design, hosting, and maintenance.

• SEO strategies to enhance visibility.

• Google Business Profile management.

• Digital marketing strategies to reach target audiences.

• Content marketing and lead generation.

• Email and marketing automation.

• AI automation and CRM solutions.

• Business consultations and planning.

• Project management.

• Branding and graphic design.

• IT support and troubleshooting.

• Data recovery and security services.

• Online training and digital services.

3. BOOKING REQUIREMENTS

Clients should provide accurate information including:

• Full name and contact details.

• Business name if applicable.

• Specific service required.

• Description of the issue or objective.

• Preferred appointment date and time.

• Links to relevant online profiles.

• Any necessary documentation.

Note that requests may not guarantee a confirmed appointment.

4. WHAT TO PREPARE

Bring relevant information specific to your service, including business details, website info, and necessary documents.

5. CONSULTATIONS

Consultations offer guidance and recommendations but do not automatically include implementation. Additional work may require separate proposals.

6. TECHNICAL ASSESSMENTS

Technical services may require initial assessments. Data recovery is not guaranteed.

7. WEBSITE, MARKETING & DIGITAL SERVICES

Clients are responsible for providing accurate information for digital services.

8. THIRD-PARTY PLATFORMS

Services depend on the reliability of third-party platforms.

9. ACCOUNT ACCESS & SECURITY

Clients should provide authorized access to accounts as needed.

10. APPOINTMENT TIMING

Arrive 5–10 minutes early for your appointment.

11. RESCHEDULING

Notify us of cancellations at least 24 hours in advance.

12. CANCELLATION

Cancel early to avoid fees. Late cancellations may incur charges.

13. NO-SHOWS

No-shows result in the loss of booking fees and may restrict future bookings.

14. ONLINE APPOINTMENTS

Ensure your technology is ready for online meetings.

15. IN-PERSON & CALL-OUT APPOINTMENTS

Ensure access and necessary resources for on-site services.

16. PAYMENTS & DEPOSITS

Some services may require a booking fee or deposit.

17. CLIENT RESPONSIBILITIES

Clients must provide accurate information, attend punctually, and fulfill payment obligations.

18. POLAI DIGITAL HUB RESPONSIBILITIES

We will attend appointments, provide assistance, and protect your information.

19. CONFIDENTIALITY & PRIVACY

Handle shared information with care and use it for legitimate service purposes.

20. PROJECT SCOPE & ADDITIONAL WORK

Additional needs require separate service arrangements.

21. DEADLINES & URGENT WORK

Communicate deadlines early. Rush services may incur additional charges.

22. CLIENT APPROVAL

Clients must approve work at various stages to avoid delays.

23. PROFESSIONAL LIMITATIONS

Clients may need referrals for regulated advice.

24. EMERGENCIES & UNFORESEEN EVENTS

Notify us of any emergencies affecting your appointment as soon as possible.

25. FINAL CLIENT NOTICE

By booking, you agree to provide accurate information and comply with our terms.

Polai Digital Hub — Digital Growth, Delivered.

Plan. Build. Market. Automate. Grow.